GangNestInstall & storefront
Help installing GangNest, activating the app block, connecting a product, and making the builder available to customers.
Merchant support
Keep every sheet moving.
Installation, storefront setup, production output, and order-file help for shops using GangNest.
Email support
support@gangnest.com
Include the details that help us solve it quickly.
- Your shop’s .myshopify.com domain
- The order number or GangNest session ID, if applicable
- What you expected, what happened, and the steps you took
- A screenshot with customer details removed
Do not email passwords, payment details, private API keys, or customer artwork unless we specifically request it through a secure channel.
Production settings
Film width, exact-inch pricing, DPI, spacing, presets, output format, ICC profiles, and RIP delivery configuration.
Orders & print files
Rendering status, retrying failed output, downloading production files, and matching files to Shopify orders.
Privacy & data requests
Questions about retention, deletion, exports, security, or Shopify’s protected-customer-data requirements.
Before you open a ticket
A customer cannot see the builder.
Confirm the GangNest app block is enabled on the product template, the product is active on the Online Store sales channel, and the storefront theme changes are published.
A paid order has no print file.
Open GangNest → Orders & Files. Review the render status and error, then retry after fixing the underlying artwork or production setting. Contact support with the order number if it fails again.
The printed length or price looks wrong.
GangNest uses the merchant’s configured film width and the exact packed film length. Check Production settings for film width, spacing, margins, and price per inch, then rebuild the sheet.
I need to delete or export data.
Use GangNest → Data & privacy for merchant controls. For a customer request, follow Shopify’s customer-data workflow or email support with the shop domain and request type.
Still need help?
Contact GangNest support